At BotOkay, we strive to provide reliable and satisfactory AI-powered services. This Cancellation & Refund Policy outlines the terms under which cancellations and refunds are handled for purchases made through botokay.com.
1. Subscription & Service Cancellation
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Users may cancel their subscription or service anytime through their account settings or by contacting our support team at care@botokay.com.
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Cancellations will take effect at the end of the current billing cycle. You will continue to have access to services until that date.
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Once a billing cycle has started, no partial or pro-rata refunds will be issued for unused services.
2. Refunds
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Non-Refundable Services: All payments for digital products, AI tools, and subscription-based services are generally non-refundable due to the instant and consumable nature of our offerings.
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Exceptions: A refund may be considered only in the following cases:
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Duplicate payment due to a technical error.
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Payment made but services not activated/accessible within 7 working days.
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Proven technical issue caused solely by BotOkay, preventing the use of services.
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Refund requests must be submitted to care@botokay.com within 7 days of the original transaction.
3. Trial Periods & Promotional Offers
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If BotOkay provides a free trial, you may cancel anytime during the trial period without being charged.
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Paid subscriptions started under promotional discounts are not eligible for refunds, unless required by law.
4. Third-Party Payments
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If you purchase BotOkay services via a third-party platform (e.g., App Stores, Payment Gateways), their cancellation and refund policies will apply. BotOkay will not be responsible for such transactions.
5. Processing of Refunds
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Approved refunds will be processed within 7–14 business days to the original payment method.
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BotOkay is not responsible for delays caused by banks, payment processors, or other intermediaries.
6. Changes to Policy
BotOkay reserves the right to update or modify this Cancellation & Refund Policy at any time. Changes will be effective immediately upon posting on botokay.com.
7. Contact Us
For cancellations, refund requests, or related concerns, please contact: